Reitz Union Hotel

Hotel Front Desk Assistant

The Hotel Front Desk Assistant assists with offering overnight residence for families, prospective students, visiting scholars, and game day enthusiasts who want to be on campus in the middle of all the action. This position serves the UF community by providing spaces, programs, and services that enrich the campus life experience.
 

Area Specific Job Responsibilities

• Responsible for the operation of the hotel information desk which would include making room reservations, checking-in and checking-out hotel guests, and responding to hotel guest requests
• Aide the visitors and patrons by providing directions on locations throughout the Reitz Union, campus, and various destinations
• Maintain documentation and billing information regarding posting room charges and accounting procedures
• Responsible for operating hotel switchboard (PBX) responding to hotel guests needs appropriately
• Complete all training requirements upon being hired in a timely fashion
• Ability to commit to working 10 or more hours per week
• Other duties as assigned

Preferred Qualifications

• Demonstrate previous experience with customer service
• Proficient with verbal and written communication
• Demonstrate previous experience of cash handling procedures and reconciliation
• Knowledge of computer and database systems
• Successful candidates will have a minimum one year experience at the University of Florida in Gainesville
• Possess the ability to work shifts during the early mornings, evenings, nights, weekends, breaks, and holidays
• CPR and First Aid Certified, or willing to obtain

Reitz Union Staff Member Responsibilities

• Be a current University of Florida full-time student in good standing with at least a 2.0+ GPA
• Respond to and assist with emergency situations and building evacuations per department procedures or as instructed by building management staff.
• Provide exceptional customer service while maintaining a high level of professionalism
• Demonstrate a desire and willingness to learn in a fast-paced team-oriented environment
• Establish an exemplary work ethic by being proactive, self-motivated, and dependable
• Participate in all scheduled meetings, trainings, and evaluations
• Possess the ability to work weekends, evenings, holidays and academic breaks, as needed
• Act as an ambassador for all areas within the Reitz Union as well as the University of Florida, providing accurate information and campus resources