Hotel Policies

Animals

Trained service animals, as defined by the Americans with Disabilities Act, are welcome at the Reitz Union Hotel. Emotional support animals and pets are not permitted. Be advised if substantial cleaning or sanitizing is required in the room, this may result in extra fees to the credit card on file for the reservation.

cancellation policy

To avoid cancellation fees, it is essential that you contact the Reitz Union Hotel 24 hours in advance of the day of arrival for non-event reservations. Football reservations require cancellation 30 days prior to arrival.

Check In/Check Out

Our standard check-in time is 4:00 p.m. and check-out time is 11:00 a.m. Early arrivals or late departures may be accommodated on a case-by-case basis, pending room availability. Additional fees may apply for early arrival or late departure.

Lost and Found

An attempt will be made to contact hotel guests regarding any found items on the hotel floors. Guests wishing to have found items shipped to them must email a prepaid shipping label to ReitzUnionHotelDesk@ufsa.ufl.edu. Found items will be retained for 30 days. Items remaining beyond 30 days will be donated or discarded.

Mail/Packages

Mail and packages often arrive at a centralized mail service center on campus before delivery to the Reitz Union Hotel. This can significantly delay package arrival dates and times. We recommend guests consider alternate options for delivery to a different destination to ensure items are not received after guests departure date.

Tax Exempt Reservations

Any tax exemptions must be posted before the charges run in our reservation system. If you are not using a University of Florida purchasing card, you will be required to provide a copy of your tax exemption certificate by check-in. Tax exempt certificates can be emailed to ReitzUnionHotelDesk@ufsa.ufl.edu.

Tobacco Free Campus

The use of all tobacco products is prohibited on the entire University of Florida campus,  which includes the Reitz Union facility and hotel. Please be advised that failure to comply with these rules and regulations may result in additional fees being charged to the credit card on file for the reservation. Learn more about the No Smoking and Tobacco Use Policy.

Contact

352-392-2151
ReitzUnionHotelDesk@ufsa.ufl.edu

655 Reitz Union Drive, Ground Level
Gainesville, Florida 32611