Reitz Union game room

Game Room Assistant

The Game Room Assistant, assists with managing one of the premiere hangout spots at the University of Florida, offering bowling, billiards and other activities to students right on campus. Located within the Reitz Union, this position serves the UF community by providing spaces, programs, and services that enrich the campus life experience
 

Area Specific Job Responsibilities

• Operates the front counter area which includes the automatic scoring system, registers, handling money, and credit and debit card charges
• Fixes bowling equipment, monitors game room for vandalism and functionality, and reports any Game Room equipment failures to the Manager on duty
• General maintenance and clerical duties including: picking up trash as needed, returning equipment to proper racks, cleaning counter area,  restocking forms, sharpening pencils, answering  phones
• Communicates with managers, noting problems that arise during shifts, equipment failures and other issues that affect the smooth operation of the game room.
• Answers questions from customers and provides outstanding service to patrons of the Game Room; this requires solid knowledge of the position, procedures, and facility
• Complete all training requirements upon being hired in a timely fashion
• Ability to commit to working 10 or more hours per week
• Must be physically able to lift 45 pounds
• Other duties as assigned

Preferred Qualifications

• Demonstrate previous experience with customer service
• Proficient with verbal and written communication
• Physically able to perform minimum tasks related to maintenance and repair of bowling equipment and machinery
• Demonstrate the ability to handle cash and credit card transactions correctly and without error
• CPR and First Aid Certified, or willing to obtain

Reitz Union Staff Member Responsibilities

• Be a current University of Florida full-time student in good standing with at least a 2.0+ GPA
• Respond to and assist with emergency situations and building evacuations per department procedures or as instructed by building management staff.
• Provide exceptional customer service while maintaining a high level of professionalism
• Demonstrate a desire and willingness to learn in a fast-paced team-oriented environment
• Establish an exemplary work ethic by being proactive, self-motivated, and dependable
• Participate in all scheduled meetings, trainings, and evaluations
• Possess the ability to work weekends, evenings, holidays and academic breaks, as needed
• Act as an ambassador for all areas within the Office of Event Services, Reitz Union, as well as the University of Florida, providing accurate information and campus resources