J. WAYNE REITZ UNION

Information Desk Assistant

The Information Desk Assistant serves as the main resource for visitors to the Reitz Union acting as the primary contact for patrons providing information to thousands of visitors each day. This position serves the UF community by providing spaces, programs, and services that enrich the campus life experience
 

 Area Specific Job Responsibilities

• Aide the University of Florida community and visitors by providing directions on locations throughout the Reitz Union, campus, and other various destinations at the Information and Welcome Center desks
• Connect students, faculty, staff, and other patrons to the corresponding departments of interest during events that are located in the Reitz Union by attending to all phone calls, a two-way radio, and in-person requests about all event
• Managing all items that are lost by logging, tracking, and providing assistance to patrons as needed
• Manage and distribute materials submitted for display in the food court in table tents
• Complete administrative tasks such as filing, distributing mail, and creating appointments for students and professional staff members
• Complete all training requirements upon being hired in a timely fashion
• Ability to commit to working 10 or more hours per week
• Other duties as assigned

Preferred Qualifications

• Demonstrate previous experience with customer service
• Proficient with verbal and written communication
• Demonstrate attention to professionalism, dependability, and timeliness
• Candidates will be able and available to work the entire academic year
• Possess the ability to work shifts during the early morning, evenings, and weekends
• CPR and First Aid Certified, or willing to obtain

Student Engagement Staff Member Responsibilities

• Be a current University of Florida full-time student in good standing with at least a 2.0+ GPA
• Respond to and assist with emergency situations and building evacuations per department procedures or as instructed by building management staff.
• Provide exceptional customer service while maintaining a high level of professionalism
• Demonstrate a desire and willingness to learn in a fast-paced team-oriented environment
• Establish an exemplary work ethic by being proactive, self-motivated, and dependable
• Participate in all scheduled meetings, trainings, and evaluations
• Possess the ability to work weekends, evenings, holidays and academic breaks, as needed
• Act as an ambassador for all areas within the Reitz Union as well as the University of Florida, providing accurate information and campus resources